Last updated: June 2026. This Privacy Policy explains how eubet collects, uses, stores, and protects the personal data of users who access the eubet.vu platform. Please read it carefully before using our services.
All personal data held by eubet is stored on secured servers with access controls, encryption at rest, and regular security audits. We never store passwords in plaintext.
eubet does not sell, rent, or trade your personal data to third parties for marketing purposes. Data is shared only where required by law or with licensed service providers who support platform operations.
You have the right to access, correct, and request deletion of your personal data held by eubet, subject to applicable legal and regulatory retention obligations.
All data transmitted between your device and the eubet platform is protected by 256-bit SSL encryption — the same standard used by major Malaysian banks like Maybank and CIMB.
eubet's data handling practices are aligned with its obligations under its international gaming authority licence. KYC and AML data is retained in accordance with applicable regulatory requirements.
eubet uses cookies to maintain session state, analyse platform performance, and personalise content. You can manage cookie preferences through your browser settings at any time.
eubet ("eubet", "we", "us", "our") is the operator of the online gaming platform accessible at eubet.vu. We are committed to protecting the privacy and personal data of all individuals who interact with our platform, including registered players, prospective users, and visitors to the eubet website.
This Privacy Policy describes: (a) what categories of personal data we collect; (b) why we collect it; (c) how it is used and stored; (d) with whom it may be shared; and (e) what rights you have in relation to your personal data.
By registering an account with eubet or by continuing to use the eubet platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
eubet collects personal data through various interactions across the platform. The categories of data we may collect include:
2.1 Identity Data. Full legal name, date of birth, gender, and copies of government-issued identity documents submitted for KYC (Know Your Customer) verification purposes. For Malaysian players, this may include MyKad details or passport information.
2.2 Contact Data. Email address, mobile phone number, and residential address (including city, state, and postcode within Malaysia or other applicable jurisdictions).
2.3 Financial Data. Bank account details, e-wallet identifiers (such as Touch n Go eWallet or Boost account references), transaction history, deposit records, withdrawal requests, and bet history. eubet does not store full card numbers — payment processing is handled by licensed payment service providers.
2.4 Account & Usage Data. eubet login credentials (username; passwords are stored in hashed form only), session logs, IP address history, device identifiers, browser type, operating system, game activity records, and in-app behaviour data collected through analytics tools.
2.5 Communications Data. Records of correspondence between you and eubet's customer support team, including live chat transcripts, email exchanges, and feedback submissions.
2.6 Verification Data. Results of identity verification, age verification, and source-of-funds checks conducted by eubet or its licensed third-party verification providers.
eubet uses the personal data we collect for the following purposes:
eubet processes personal data on the following legal bases:
5.1 Service Providers. eubet shares personal data with carefully selected third-party service providers who support platform operations. These include: payment processors (for MYR transactions via Touch n Go eWallet, Boost, Maybank, CIMB, and Public Bank), KYC and identity verification providers, fraud detection services, cloud hosting and infrastructure providers, and customer support software vendors. All service providers are contractually required to handle data securely and in accordance with our instructions.
5.2 Regulatory Disclosure. eubet may disclose personal data to regulatory authorities, law enforcement agencies, tax authorities, or other government bodies where we are legally required to do so, including in connection with AML investigations or court orders.
5.3 Business Transfers. In the event of a merger, acquisition, or sale of all or part of eubet's business, personal data may be transferred to the relevant successor entity, subject to equivalent data protection standards.
5.4 No Sale of Data. eubet does not sell, rent, or licence your personal data to third parties for their own marketing purposes. Period.
eubet retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following retention principles:
Once retention periods expire, data is securely deleted or irreversibly anonymised.
eubet uses cookies and similar tracking technologies on the eubet.vu website and platform. Cookies are small text files placed on your device that allow us to recognise your browser and store certain information.
The categories of cookies used by eubet include:
You can control and delete cookies through your browser settings at any time. Note that disabling essential cookies will affect your ability to use the eubet platform.
eubet takes the security of your personal data seriously and has implemented a range of technical and organisational safeguards, including:
Despite these measures, no system is entirely immune to security incidents. In the event of a data breach that affects your personal data, eubet will notify you and relevant regulatory authorities in accordance with applicable obligations.
Subject to applicable law and regulatory limitations, you have the following rights in relation to your personal data held by eubet:
To exercise any of the above rights, contact eubet's support team via live chat (24/7) or by email at the address shown in the footer of this page. eubet will respond to data rights requests within 30 days. We may need to verify your identity before processing your request.
The eubet platform is strictly for individuals aged 21 and above. eubet does not knowingly collect, store, or process personal data belonging to individuals under the age of 21.
As part of our registration and ongoing KYC processes, eubet conducts age verification checks to ensure compliance with this requirement. Any account found to be registered to an individual under 21 will be immediately suspended, all associated funds frozen pending investigation, and the matter may be reported to relevant authorities.
eubet reserves the right to update this Privacy Policy at any time. Where material changes are made, eubet will notify registered users via email or by displaying a prominent notice on the platform prior to the changes taking effect.
The most current version of this Privacy Policy will always be available at eubet.vu/privacy-policy. The "Last updated" date at the top of this page reflects when the most recent substantive revision was made. Your continued use of the eubet platform after notification of changes constitutes acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or eubet's handling of your personal data, please contact us through the following channels:
eubet is committed to resolving all privacy-related enquiries promptly and transparently. We take data protection seriously — it is a foundational part of how eubet operates as a trusted platform for Malaysian players.
Secure, transparent, and built for Malaysian players. Explore eubet knowing your information is protected.